Service Manager HVAC Bangalore - Non IT Jobs
6+ years
Negotiable
Madhavanagar, Bangalore
Service Manager ensures the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. The main role of the service delivery manager is to establish or refine service delivery processes. The goal of establishing uniform processes and procedures is to ensure that each customer gets the same experience from the onset of contract. Ensure compliance with health and safety policies and procedures to maintain safe workplace.
Position : Permanent
Location : Madhavanagar, Bangalore
Salary : Negotiable
Job Details:
We have urgent requirement for Service Delivery Manager - HVAC
Position: Manager Service. Having knowledge of HVAC air conditioning in Service Department.
Exp:- more than 6 years in HVAC field only.
Salary: Negotiable
Role:
Asst Manager/Manager ensures the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. The main role of the service delivery manager is to establish or refine service delivery processes. The goal of establishing uniform processes and procedures is to ensure that each customer gets the same experience from the onset of contract. Ensure compliance with health and safety policies and procedures to maintain safe workplace.
Chief Responsibilities:
- Help the Director-service create the Business Plan for the year ahead
- Achievement of the service targets set for himself and for the service team, month-on-month
- Ensuring that the targeted average margin (according to the Business Plan) is achieved
- Collection of advances from clients
- Addition of NEW customers to Our account.
- To keep updated information about competition, pricing and their activities.
- Helping members of the service team in filing tenders, preparing proposals, costing, etc.
- Sending MIS to the Director-service and reviewing performance of his team along with the Director-service.
- Ensure smooth hand-over from the Projects Dept to Service Dept.
- Ensure collection of CUSSAT letters from large and important clients, and obtain customer references from them.
- Ensure that his team (including himself) gets the necessary training
- To ensure that the Service team adheres to the systems and processes laid down, and file all reports and MIS regularly
- Safeguard company’s information and assets at all times.
- To review performance of the team with team members and with the Director-Service